QUALITY MODULE
Tracking tool to improve your customers’ experience during their stay, avoiding negative comments on social media, TripAdvisor, Booking, etc.
The main objectives of the Quality Module are:
- Avoid repeat complaints
- Increase customer satisfaction
“Minimise repeat complaints and improve your online reputation from day one.”
Making all staff aware of open incidents, thereby providing a closer and more personalised treatment to your customers.
Involve the departments responsible for each incident to prevent them from reoccurring.
Obtain daily departure lists with incidents during your customers’ stay for the correct resolution at checkout.
Receive weekly reports containing all incidents within each hotel and the final status of the customer.
Know in detail what percentage of incidents are concerning cleaning, WIFI connection, air conditioning, personal attention, breakfast service, etc.
Analyse the incidents in detail by cross-referencing data between the Quality, Maintenance and Housekeeping Modules.